WebDec 9, 2024 · Give examples of a positive, quantifiable outcome. Use a specific example, preferably one that is relatable to the interviewer. Explain the resolution, not just the problem. Keep those in mind, and you’ll have … WebJun 29, 2024 · H.E.A.R.D. stands for: H – Hear. “Tell me what happened here.”. Engage in active listening to absorb the customer’s complaint without interruptions. Let them explain to you, in full, why they are angry. E – Empathize. A little empathy can go a long way toward calming an irate customer. A – Apologize.
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